Customer Service and Operations Support Assistant
Your missions
I'm assisting one of our customers in the distribution field, in their search for a Customer Service Assistant.
Duties :
Main responsibilities and tasks:
- Entering orders into the system, making the purchase order, receiving and forwarding to the customer as appropriate
- Follow-up of shipments with carriers/forwarders as required.
- Sales reports, claims, etc.
- Follow-up of goods container receipts
- Follow-up of orders on various sales platforms
- Exchanges and follow-ups with customers and representatives
- Customer service support with key customers
- Miscellaneous filing, file maintenance
- Miscellaneous data entry
- Maintenance of container order files (transport information, customs, etc.)
- Maintenance of complaint files and various administrative tasks
Your profile
Knowledge and skills :
Essential - Knowledge of MS Office suite
Essential - Fluency in French and English
Important - Organized, methodical, versatile and responsible, data entry skills
Important - Resourceful, able to manage several files at once
Important - Professionalism, sense of ethics, team spirit
Asset: Knowledge of ACCPAC/ SAGE 300 software, EDI platform, SPS, for various customers
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Send us your resume for future opportunities!