Customer Technical Support Agent - Videos Game Montréal

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Remunération :

Negotiable

Published on :

08/09/2023

Contract :

Permanent

Location :

Montréal

Ref :

n°: JO-0165638

Fed Supply is a recruitment agency that is specialized in customer service, purchasing, logistics and transport.
Our consultants are all experts and speak your language.
We are committed to working with you throughout your job search and beyond.

Your missions

We support one of our clients, in the manufacturing sector, in their search for a Customer Technical Support Agent - located near Parc metro.

Post hours: 11:30 a.m. to 8:30 p.m. weekdays.

Our client is a designer and manufacturer of interactive entertainment equipment and accessories.

Your mission is to remotely resolve technical issues and provide full support to North American end users, (especially Spanish speaking customers/end users).

Your responsibilities are:

- process requests by telephone, e-mail and/or chat in accordance with existing internal procedures
- identify and escalate priority issues
- Accurately update the company database
- Language: Fluent in Spanish and English.

Your profile

- Education: DEC in electronics or computer science
- Passionate about technology
- Excellent knowledge of Windows and Pack Office
- Knowledge of video games and game consoles
- Able to work in a team, rigorous and analytical mind

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